Disk Cleaner Support
Very important!
Please be sure to read this
page before submitting a question to support - because it's
probably already answered for you here.
We setup this page so you can get an immediate
answer to your question.
If you submit a question that's
clearly answered below we will have to refer you back to this page.
If your question is not answered below, click
here to e-mail us.
>> Top 5 Support Questions:
General Questions
Download / Installation Questions
Activation Questions
Program Questions
Updates Questions
Ordering Questions
Why do I need
Disk Cleaner?
Through normal use of your computer, your hard drive can become cluttered
with hundreds - if not thousands - of Junk Files. These Junk Files are created
by Windows and other programs that write temporary files to your hard drive
which they need to do in order to work. The problem is these Junk Files are
often left on your hard drive - even after they are no longer needed - creating
unnecessary clutter.
These Junk Files take up valuable disk space and can slow down access
to the files on your hard drive.
Your hard drive has a limited amount of space (the space varies depending on
the size of your particular disk). If you run out of hard drive space, your
computer will not operate properly and may lockup, crash,
or even fail to boot. For example, a lockup or crash could occur as
Windows and other programs attempt to write their temporary files - as well as
other data files - to your hard disk but there is no more room left.
Removing the Junk Files can help you to reclaim hundreds of megabytes of valuable space
from your hard drive. This gives you more room for new
programs as well as your data files (such as Word Processing, pictures, and
movies) and helps avoid computer problems caused by low - or no - disk space.
The more files you have on your hard drive, the more time it takes to find files.
Using Disk Cleaner can optimize your system performance tremendously. For example,
accessing files and
folders becomes simpler and faster because they are now searched for in a more
compact storage space.
The result? Faster access to the files on your hard drive.
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Does
Disk Cleaner delete all known Junk Files?
Disk Cleaner removes the Junk Files it detects
on your computer's hard drive. If Disk Cleaner is unable to remove a particular Junk File, our technical department will research that
Junk File and come up with
a solution for you.
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Can
Disk Cleaner remove viruses?
Disk Cleaner is not an anti-virus software; it is designed to
delete Junk Files from your computer's hard drive which consume disk space.
In the case of the viruses, we suggest you visit the following search engine for information:
http://www.google.com
and do a search for anti-virus software.
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Why
won't Disk Cleaner remove the Blaster worm from my computer?
Disk Cleaner is not an anti-virus software;
it is designed to
delete Junk Files from your computer's hard drive which consume disk space.
In the case of the Blaster Worm, however, we suggest you visit the following search engine for information:
http://www.google.com
and do a search for
Blaster worm.
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How often
should I scan my hard drive?
We recommend scanning your hard drive at least once per week.
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Download /
Installation Questions
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How do
I re-install Disk Cleaner on my computer?
You can re-install Disk Cleaner by clicking
the link below:
http://www.SASDiskCleanerDownload.com/DCSetup.exe
Note: If you already purchased, you will need to enter your
Activation Key into the new software.
You can find this information in your order confirmation e-mail. If you do not
have your Activation Key, click here to e-mail support.
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I
download Disk Cleaner but then nothing happens
To download Disk Cleaner, please try the
following:
-
Download Disk Cleaner now by clicking the link below:
http://www.SASDiskCleanerDownload.com/DCSetup.exe
-
When your browser prompts you with the download box, click the "SAVE" or "SAVE AS" button instead of the "OPEN" or "RUN" button.
-
At the top of the window that appears there is a dropdown box to the right of the words "Save in:". Click the dropdown box to list your drives.
-
Double-click on your "C:" drive.
- Click the "SAVE" button in the lower-right-hand corner of the box. The software will begin downloading.
-
After your download is complete, click the
"Start" button in the bottom-left-hand corner of Windows
-
Select "Run" from the menu
-
Type c:\DCSetup.exe into the box and
click the "OK" button
Disk Cleaner should automatically install and open on your computer.
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The
Disk Cleaner download gets stuck and doesn't complete
Please try downloading Disk Cleaner again
by clicking the link below:
http://www.SASDiskCleanerDownload.com/DCSetup.exe
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I try to
download Disk Cleaner but my browser tells me the download is not allowed
Your browser's security settings are set to
disallow downloads. To fix this, follow these steps:
-
Connect to Internet Explorer and click the "Tools" button
-
Click "Internet Options"
-
Click on the "Security" tab and click the "Custom Level" button
-
Scroll down to the "Downloads" section
-
Under "File Download" make sure "Enabled" is selected
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I
purchased Disk Cleaner but have not received my Activation Key
After you complete your purchase, you should be taken to the order confirmation web page and receive a confirmation e-mail.
In many cases, Disk
Cleaner automatically activates the full version of the software for you.
To determine if
Disk Cleaner is activated, please follow these steps:
- Open Disk
Cleaner
- Click the "About" button located at the top of the program
- Examine the "Status" field. If it reads "Activated" you will see your Activation Key.
If Disk
Cleaner is not activated, and you need your Activation Key,
click here to e-mail support.
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I
received my Activation Key but, every time I try to activate, Disk Cleaner
asks me to purchase again
To activate Disk Cleaner, follow these steps:
- Click the round green
"Activate Now" button located at the top of the
Disk Cleaner program (it appears to the left of the "About" and "Help" buttons).
A screen will pop up and ask you to enter your
Activation Key.
- Enter your Activation Key exactly as
it appears in your confirmation e-mail, then
click the "Activate Now" button.
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My Activation Key does not work
Please
check your Activation Key and try re-entering
it.
Make sure you are entering your Activation Key for Disk
Cleaner and not another software product.
To avoid problems, simply copy and paste your Activation Key
by following the steps below:
- Highlight your Activation
Key with your mouse (e.g. hold down your
left-mouse button then drag your mouse over your Activation
Key).
- Copy your Activation
Key
by holding down the "CTRL" key on your
keyboard then press the "C" key at the same time. Alternatively,
you can also copy by clicking the "Edit" option in the toolbar
located at the top of your screen then selecting "Copy".
- Click your mouse in the "Activation
Key" field in Disk Cleaner.
- Paste your Activation
Key
by holding down the "CTRL" key on your
keyboard then press the "V" key at the same time. Alternatively,
you can also paste by clicking the "Edit" option in the toolbar
located at the top of your screen then selecting "Paste".
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I
lost my Activation Key
If
you lost your Activation Key, click here to e-mail support.
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I
don't see the green "Activate Now" button at the top of Disk Cleaner
The reason the green "Activate Now" button is no longer visible is because you are already activated.
To confirm that
Disk Cleaner is activated, please follow these steps:
- Open
Disk Cleaner
- Click the "About" button located at the top of the program
- Examine the "Status" field. If it reads "Activated", the program is working in the full version mode.
If you don't see the green "Activate Now" button, and
Disk Cleaner is not on a status of "Activated", please click here
to e-mail support.
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I got a message box "Unable To Check License Status"
We're sorry. We were unable to check your license status due to one of the following reasons:
- Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.
- If you have a firewall, it may be blocking
Disk Cleaner from connecting to the License Server. In your firewall, please make sure
"DiskCleaner.exe" is allowed access to the Internet. You may also try closing and reopening
Disk Cleaner.
- We may be experiencing a temporary problem. Please try again later.
Note: If you continue to get this message, please click here
to e-mail customer service.
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I got a message box "Unable To Determine License Status"
We're sorry. We were unable to determine your license status due to one of the following reasons:
- You may have mistyped your Activation Key. Please check your Activation Key and try re-entering it.
- We may be experiencing a temporary problem. Please try again later.
Note: If you continue to get this message, please click here
to e-mail customer service.
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I got a message box "License Status: Unknown (End Of Term)"
We're sorry. We were unable to check your license status due to one of the following reasons:
- Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.
- If you have a firewall, it may be blocking Disk Cleaner from connecting to the License Server. In your firewall, please make sure "DiskCleaner.exe" is allowed access to the Internet. You may also try closing and reopening Disk Cleaner.
Disk
Cleaner is now running in trial mode and is not able to delete Junk
Files, if present, from your computer's hard
drive.
Check Your License Status
Please connect to the Internet now then click the "Check License Status" button.
Note: If you continue to get this message, please click here to e-mail customer service.
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I got a message box "License Certificate Corrupted"
Your stored Activation Key and/or License Certificate are corrupt.
Disk
Cleaner is now running in trial mode. Please re-enter your Activation Key
now.
If you lost your Activation Key,
click here to e-mail customer service.
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How do I stop
Disk Cleaner from starting every time I turn on my computer?
To stop Disk Cleaner from automatically starting,
follow these steps:
- Click the grey button in the left-hand menu labeled
"Program Settings"
- Uncheck the box next to "Load Disk Cleaner When Windows
Starts"
To use the program you will have to start it manually by double-clicking its desktop icon.
You can manually open Disk Cleaner by double-clicking its icon on your Windows desktop
(the icon is a grey image of a hard disk and the name "Disk Cleaner" appears beneath it).
Note: If you don't see the icon on your Windows desktop, you can also open the program by doing the following:
- Click the "Start" button located in the bottom left-hand corner of Windows
- Select "All Programs" (appears directly above the
"Start" button when you click it)
- Select "Disk Cleaner" from the menu that appears
- Click on "Disk Cleaner"
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Disk Cleaner
freezes when deleting Junk Files
After you run the scan, do not try to delete all the
Junk Files at once. Instead, please do the following:
- Click the grey "Scan Now" button in the left-hand menu.
- Click the green "Scan" button located at the bottom of the screen.
- On the "Junk Files Detected" page, right-click over the window that lists the
Junk Files and click "Select None".
- Check off about 30% of the Junk Files (you don't have to be exact).
- Click the "Delete Junk Files" button located at the bottom of the screen.
(If your computer still freezes, repeat these steps but check off about 15% of the
Junk Files).
When you're finished deleting all the Junk Files, reboot your computer and do a fresh scan to make sure everything is
deleted.
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Disk Cleaner gives me a run-time error
To
fix your run-time error, please uninstall
Disk Cleaner by following these steps:
- Click the Start button (located in the lower-left-hand corner of
Windows) and select "Control Panel"
- Double-click "Add or Remove Programs"
- Scroll down to "Disk Cleaner" and click it once to highlight
it
- Click the "Change/Remove" button
- When prompted, "Are you sure you want to
completely remove Disk Cleaner and all of its components?" click the
"Yes" button
After the uninstall is complete, reboot your computer (rebooting is an important step - please do not skip this).
Then install the latest version of Disk Cleaner by following these
steps:
- Click the link below to download the new
software
http://www.SASDiskCleanerDownload.com/DCSetup.exe
- When your browser prompts you with the grey download box, click the "OPEN"
or "RUN" button.
- The software will automatically install and open on your computer as soon as it finishes downloading.
- This should fix the run-time error you experienced.
Note:
You will need to enter your Activation Key and Order Number into the new software.
You can find this information in your order confirmation e-mail. If you do not
have your Activation Key, click here to e-mail support.
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How do I open Disk Cleaner?
You can open Disk Cleaner by double-clicking its icon on your Windows desktop
(the icon is a grey image of a hard disk and the name "Disk Cleaner" appears beneath it).
Note: If you don't see the icon on your Windows desktop, you can also open the program by doing the following:
- Click the "Start" button located in the bottom left-hand corner of Windows
- Select "All Programs" (appears directly above the
"Start" button when you click it)
- Select "Disk Cleaner" from the menu that appears
- Click on "Disk Cleaner"
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When
I click buttons in Disk Cleaner nothing happens
Please
reboot your computer and that should clear up the problem.
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How do I uninstall
Disk Cleaner?
To
uninstall Disk Cleaner, follow the steps below for your operating system: Windows XP,
2003, 2000, NT, Me, 98
- Click the Start button (located in the lower-left-hand corner of
Windows) and select "Control Panel"
- Double-click "Add or Remove Programs"
- Scroll down to "Disk Cleaner" and click it once to highlight
it
- Click the "Change/Remove" button
- When prompted, "Are you sure you want to completely remove
Disk Cleaner and all of its components?"
click the "Yes" button
- Reboot your computer
Windows
Vista
- Click the Start button (a blue circle containing the Windows logo located in the lower-left-hand corner of Windows) and select "Control Panel"
- Double-click "Programs and Features"
- Scroll down to "Disk Cleaner" and double-click it
- When prompted, "Windows needs your permission to continue" click
the "Continue" button
- When prompted, "Are you sure you want to completely remove Disk Cleaner
and all of its components?" click the "Yes" button
- Reboot your computer
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I
uninstalled Disk Cleaner but the program still appears after reboot
It sounds like something may have gone wrong during the uninstall process.
To fix this problem, you need to first re-install the software, make sure
the Disk Cleaner program is shutdown, and then uninstall the program.
To re-install Disk Cleaner, follow these steps:
- You can re-install the software by
clicking
the link below:
http://www.SASDiskCleanerDownload.com/DCSetup.exe
- Once the software is installed and starts to load, immediately click on the "Stop Scan" button and close the program.
- Now hold down the following three keys in this order
CTRL+ALT+DEL. This will launch your "Task Manager" window.
- Click on the "Processes" tab at the top of the "Task Manager".
- Under the "Processes" tab, you will see a
list of all running programs. Look for
"DiskCleaner.exe" then do the following:
a. Click it once to highlight it
b. Click the "End Process" button
located in the lower right-hand corner
- Close "Task Manager" by clicking the red
"x" located in the upper-right-hand corner
To
uninstall Disk Cleaner, follow thee steps below for your operating
system: Windows XP,
2003, 2000, NT, Me, 98
- Click the Start button (located in the lower-left-hand corner of
Windows) and select "Control Panel"
- Double-click "Add or Remove Programs"
- Scroll down to "Disk Cleaner" and click it once to highlight
it
- Click the "Change/Remove" button
- When prompted, "Are you sure you want to completely remove
Disk Cleaner and all of its components?"
click the "Yes" button
- Reboot your computer
Windows
Vista
- Click the Start button (a blue circle containing the Windows logo located in the lower-left-hand corner of Windows) and select "Control Panel"
- Double-click "Programs and Features"
- Scroll down to "Disk Cleaner" and double-click it
- When prompted, "Windows needs your permission to continue" click
the "Continue" button
- When prompted, "Are you sure you want to completely remove Disk Cleaner
and all of its components?" click the "Yes" button
- Reboot your computer
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I
got a message that read "Administrator Privileges Required"
Your account does not have Administrator privileges on your Vista computer.
Administrator privileges are required to properly delete the detected Invalid Entries.
Please do the following:
- If you are a home user, login to your computer using an Administrator account, then scan your computer again and complete the registry cleaning.
- If you are a business user, ask your company's Systems Administrator to login to your computer using their account and complete the registry cleaning for you.
Note: If you continue to get this message, please click here to e-mail technical support.
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I
got a message that read "Unable To Check For Updates"
We're sorry. We were unable to check for updates due to one of the following reasons:
- Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.
- If you have a firewall, it may be blocking Disk Cleaner from connecting to the
Updates Server. In your firewall, please make sure "DiskCleaner.exe" is allowed access to the Internet. You may also try closing and reopening Disk Cleaner.
- We may be experiencing a temporary problem. Please try again later.
Note: If you continue to get this message, please
click here to e-mail technical support.
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I
got a message that read "Unable To Automatically Check For Updates"
We attempted to automatically check for updates multiple times but could not connect to the Updates Server.
Automated checks occur when the "Activate Updates (recommended)" box is checked on the "Updates" screen.
We could not automatically check for updates due to one of the following reasons:
- Your computer may not have been connected to the Internet recently.
Note: You can manually check for updates at any time by clicking the "Updates" button located at the bottom of the left-hand menu, then clicking the "Check For Updates" button.
- If you have a firewall, it may be blocking Disk Cleaner from connecting to the
Updates Server. In your firewall, please make sure "DiskCleaner.exe" is allowed access to the Internet. You may also try closing and reopening Disk Cleaner.
- We may be experiencing a temporary problem. Please try again later.
Note: If you continue to get this message, please
click here to
e-mail technical support.
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I
got a message that read "Unable To Install Updates"
We're sorry. We were unable to install the update due to one of the following reasons:
- The update did not download completely.
- We may be experiencing a temporary problem. Please try again later.
Note: If you continue to get this message, please
click here to e-mail technical support.
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Where can I
purchase?
You can purchase Disk Cleaner by clicking the
link below:
http://www.SASDiskCleaner.com/dc/activate.asp
We are looking forward to welcoming you as a new member.
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Can I
install Disk Cleaner on two computers?
When you activate, you have the opportunity to purchase a second license for
Disk Cleaner. Just select the "Additional License" option, and you will be able to use the
program on two computers.
You can
activate by clicking the link below:
http://www.SASDiskCleaner.com/dc/activate.asp
We are looking forward to welcoming you as a new member.
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What
is Activation Key Protection Service?
We will re-issue you an Activation Key in case you lose your software or need to re-download it for any reason. If you don't choose the Activation Key Protection Service, we will not re-issue your Activation Key and you will need to repurchase the software.
For example, if your computer crashes or
you lose your program, you can simply e-mail us and we will send you your Activation Key
at any time, for as long as your license is valid.
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When
will I get my order?
After you complete your purchase, you should immediately be taken to the order confirmation web page and receive a confirmation e-mail.
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Can
I use a Switch card to purchase?
We're sorry. Unfortunately, we do not accept Switch
cards.
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Can
I use my debit card to purchase?
Yes, you can use your debit card as long as there is a Visa or
MasterCard logo on
it.
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Why do I have
to pay?
To use Disk Cleaner to detect Junk Files is free.
If you would like to delete any detected Junk Files you must activate.
You can activate by clicking the link below:
http://www.SASDiskCleaner.com/dc/activate.asp
We are looking forward to welcoming you as a new member.
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How
long is Disk Cleaner good for?
Disk Cleaner is a one-time investment
for an entire year of unlimited use.
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