We apologize that you had trouble with your first download attempt.

Don't worry -- we'll get this working for you.

Please print this page if possible -- it will help make it easier for you.

Please select your issue:

>> The download completed but then I received an error message.
  
>> I tried to download the software but got a message box that read "Your current security settings do not allow this file to be downloaded".
  
>> The download gets stuck at a certain percentage and never finishes.
    
>> I tried the solutions listed above but am still having a problem. How do I contact technical support?
  

The download completed but then I received an error message
  1. Download Disk Cleaner now by clicking here.
      

  2. When your browser prompts you with the download box, click the "SAVE" button instead of the "OPEN" button.
      

  3. At the top of the window that appears there is a dropdown box to the right of the words "Save in:". Click the dropdown box to list your drives.
        
  4. Double-click on your "C:" drive.
     
  5. Click the "SAVE" button in the lower-right-hand corner of the box. The software will begin downloading.
     
  6. After your download is complete, click the "START" button in the bottom-left-hand corner of Windows
      
  7. Select "Run" from the menu
      
  8. Type c:\DCSetup.exe into the box and press the "OK" button

The software should automatically install and open on your computer. 

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I tried to download the software but got a message box that read "Your current security settings do not allow this file to be downloaded".

The security settings in Internet Explorer are set too high and are preventing you from downloading any software over the Internet.

To fix this, please try solution #1 below.  If solution #1 does not work for you for some reason, try solution #2.

Solution #1:

  1. Click "Tools" on the task menu located at the top of Internet Explorer.

  2.  
  3. Select "Internet Options" from the menu that drops down.

  4.  
  5. Click the "Security" tab then click the "Default Level" button.
      
  6. Make sure the slider located to the left is set to "Medium".
      
  7. Click the "OK" button at the bottom of the box.

After you adjust your security settings, click here to return to the download page.

Note: If this solution did not work for you, please try solution #2 below.

Solution #2:

  1. Click "Tools" on the task menu located at the top of Internet Explorer.

  2.  
  3. Select "Internet Options" from the menu that drops down.

  4.  
  5. Click the "Security" tab then click the "Custom Level" button

  6.  
  7. Scroll down to the "Downloads" section

  8.  
  9. Under "File Download" select the "Enable" option

  10.  
  11. Click the "OK" button at the bottom of the box

  12.  
  13. Click "Yes" when asked "Are you sure you want to change the security settings for this zone?"

  14.  
  15. Press the "OK" button at the bottom of the box

After you adjust your security settings, click here to return to the download page.

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The download gets stuck at a certain percentage and never finishes.

There may have been a temporary connection problem with your download. 

Click here to try downloading Disk Cleaner from our alternate download site.

If that doesn't work, click here to return to the main download page and try again.

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I tried the solutions listed above but am still having a problem. How do I contact technical support?

Please click here to contact technical support.

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